Refund Policy

Refund & Return Policy

Ever Electro strives for your satisfaction and offers clear, fair policies. This page explains who can return items, how cancellations work, what to do if something arrives damaged or incorrect, how lost orders are handled, and when refunds are issued.

Return Window

14 Days

Unused & unopened items

Cancel Window

24 Hours

If not shipped

Report Issues

48 Hours

Damaged/incorrect items

Refund Timeline

5–7 Days

After approved return received

Return Eligibility

Eligible returns

Unused and unopened products returned within 14 days of receipt for a full refund.

Not eligible

Products that are opened, used, or not returnable for hygiene reasons.

Condition requirements

Items must be in original condition and packaging. Missing parts or damage may affect eligibility.

Important: If an item is not eligible for return due to hygiene or it has been opened/used, we cannot accept it back. Please check product details before opening.

How to Start a Return

To request a return, email our support team and include the details below.

1Send your order number and the email used at checkout.
2Tell us the item name and the reason for return.
3Wait for approval and return instructions before shipping anything back.

Contact: everelectro7@gmail.com

Order Cancellations

Within 24 hours

Orders can be cancelled within 24 hours of purchase if they have not yet been shipped.

After 24 hours

Cancellation requests will be evaluated based on the order status and fulfillment stage.

Tip: The fastest way is to email us immediately with your order number and “Cancel Order” in the subject line.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will provide a replacement or a full refund after verification.

1Send clear photos and/or a short video showing the issue.
2Include the packing label (if available) and your order number.
3We will confirm the issue and advise replacement or refund options.

Time-sensitive: Requests made after 48 hours may not be eligible for replacement/refund, because carrier claims and verifications become difficult.

Lost Orders

If your order is lost during shipping, contact us and we will investigate the shipment status with the carrier. If the carrier confirms the package is lost, we will arrange a replacement as quickly as possible.

What to send us

Your order number, tracking number (if available), and delivery address for confirmation.

Good to know: Tracking sometimes shows “Delivered” a little early. If that happens, wait 24 hours and check with neighbors/building reception, then email us if it still hasn’t arrived.

Refund Process

Approval

Once your return request is reviewed, we will email you the next steps (approval and return instructions).

Return received

After the returned item is received and inspected, the refund will be issued if eligible.

Refund timeline

Refunds are processed within 5–7 business days to your original payment method after an approved return is received.

Payment processing

Your bank/payment provider may take additional time to reflect the funds in your account.

Reminder: Keep your return shipment proof (receipt / tracking) until your refund is confirmed.

Frequently Asked Questions

Can I return an opened or used product?

No. Opened or used items are not eligible for return. Some items are also non-returnable for hygiene reasons.

When does the 14-day return window start?

The return window starts from the date you receive your order (delivery date).

What if my item is incorrect or defective?

Contact us within 48 hours of delivery with photos/video and your order details. We will offer a replacement or refund after verification.

How long do refunds take?

Refunds are processed within 5–7 business days after an approved return is received. Your bank may take extra time to post the funds.