Refund policy

● After-Sales Policy

7-Day Satisfaction Guarantee

Your satisfaction matters to us. Every order is carefully inspected before shipment, and our customer support team is here to help if something does not go as expected.

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Return Window7 DaysEligible change-of-mind returns

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Product IssuesFree SolutionReplacement or refund after verification

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Every ShipmentTrackedTracking provided after dispatch

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Support Response1–2 DaysDuring business days

1. 7-Day Return Guarantee

You may request a return within 7 days of receiving your order.

To qualify for a return:

The product must include all original parts and accessories.
The product must not show damage caused by misuse, modification, improper cleaning, or accidental damage.
Electronic components must not be exposed to water or otherwise damaged by the customer.
Proof of purchase or your order number is required.

You may carefully open and inspect the product. For wearable products, a brief indoor fit test is permitted, provided the item remains clean, undamaged, and in resalable condition.

Please contact us first. Returns sent without authorization may not be accepted.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery.

Please send us:

Your order number
A clear description of the problem
Photos or a short video showing the item, packaging, and shipping label

After verification, we will offer a free replacement, replacement parts, or a full refund to your original payment method.

No extra cost: You will not be charged return shipping for a verified damaged, defective, or incorrect item. In some cases, no return will be necessary.

3. Change-of-Mind Returns

If the product is working correctly but is not right for you, you may return it within 7 days of delivery.

The customer is responsible for return shipping costs.
Original shipping charges, if any, are non-refundable.
We recommend using a tracked shipping service.
No restocking fee applies to eligible returns.

We cannot guarantee receipt of a return shipped without tracking.

4. Personal Wellness Products

For products listed in our Personal Wellness collection, returns cannot be accepted once the original packaging has been opened or unsealed if the product is fully functional.

This condition protects hygiene, safety, and personal-use standards.

You are still protected: An item that arrives damaged, defective, or incorrect remains eligible for replacement or refund under Section 2.

5. Refund Processing

Once your return is received and inspected, we will email you with the result.

1. Return inspectedWe confirm whether the returned item is eligible.

2. Refund issuedApproved refunds are issued within 5 business days.

3. Funds appearYour bank may require another 5–10 business days.

If an approved refund has not appeared after this period, please contact your bank first and then our support team.

6. Order Changes & Cancellations

If you need to change your address, product selection, or cancel your order, contact us within 12 hours of placing it.

We will do our best to help, but changes and cancellations cannot be guaranteed once an order has been processed or shipped. If the order has shipped, you may request a return after receiving it.

7. Shipping & Delivery

Standard delivery normally takes 7–15 business days after shipment, depending on the destination and local carrier conditions. A confirmation email with tracking information is sent when your order ships.

Delivery estimates may be affected by severe weather, public holidays, customs processing, incorrect or incomplete addresses, and carrier delays beyond our reasonable control.

Contact us if tracking has not updated for more than 10 business days or the order has not arrived within the expected period.

8. Lost Packages

If tracking shows no confirmed delivery and the carrier verifies that the package has been lost, we will provide a free replacement or full refund.

If tracking says “delivered” but the parcel is missing:

Check around the delivery location.
Ask household members or neighbors.
Contact the local carrier.
Contact us if it is still missing.

We will assist with the carrier investigation. Packages delivered to an address entered incorrectly by the customer may not qualify for a free replacement or refund.

9. How to Start a Return

Email us before sending anything back.

1Email everelectro7@gmail.com with your order number.

2Describe the reason for return and include supporting photos or video when relevant.

3Wait for the correct return address, authorization instructions, and any required documentation.

Important: Do not send returns to the address on the original package unless our support team confirms it.

10. Items That Cannot Be Returned

Gift cards
Final-sale items clearly marked as non-returnable before purchase
Products damaged through misuse or unauthorized modification
Products with missing parts caused by the customer
Items returned more than 7 days after delivery
Personal-use items returned in an unhygienic condition
Personal Wellness products whose packaging has been opened or unsealed when the product is fully functional

Your product-issue rights remain: These limitations do not affect your rights when an item arrives damaged, defective, or incorrect.

Frequently Asked Questions

When does the 7-day return window begin?

It begins on the date your order is delivered, based on the carrier's delivery confirmation.

Can I open and inspect my order?

Yes. You may carefully inspect it, and wearable items may be briefly tried on indoors, provided the product remains clean, undamaged, complete, and resalable. The Personal Wellness condition still applies.

Who pays return shipping?

EverElectro covers return shipping for verified damaged, defective, incomplete, or incorrect items. Customers cover shipping for eligible change-of-mind returns.

How long does a refund take?

Approved refunds are issued within 5 business days after inspection. Your bank or payment provider may then take another 5–10 business days.

11. Need help with an order?

Monday–Friday · Replies within 1–2 business days · Please include your order number.

Email Customer Support

EverElectro · 7-Day Satisfaction Guarantee & After-Sales Policy